Shipping Policy

How we Handle, share the Personal Information

We do not sell, or rent your information, including the Sensitive Personal Data or Information outside of The Mug Factory. We do not share or disclose your information outside of The Mug Factory, other than as necessary to fulfill your request or enhancement of services through third party application/software. TMF may disclose and/or transfer your information (including Personal Information and Sensitive Personal Data or Information) to any of the The Mug Factory.


We may pass your Personal Information to our employees, contractors, suppliers, third party service providers and/or agents to administer the services provided to you by us now or in the future.


It may be noted that we have strict guidelines with respect to unauthorized access to information provided by you. However, we may pass your Personal Information to other third parties in order to verify the information provided by you from other sources in order to address various security concerns, and to ensure that you comply with the provisions of applicable laws, and the Terms and Conditions available on the Site and/or the Mobile Applications and other terms and conditions as may be prescribed by us from time to time.



All the orders placed before 5:00 PM, Monday through Saturday, will be processed the same day. Orders received after that time or on Sunday or on holidays will be processed the next business day.



We ships products to most major cities in India through reputed couriers. We also ship to many Tier-2 and Tier-3 cities and towns. Considering the valuable merchandise, we may not be able to deliver to some remote locations.

We are continuously trying to expand our presence and shorten our delivery lead times. We will keep the customers informed of our developments.


Products are shipped from our nearest warehouse location in 3-5 business days after placing the order, depending on product availability. It may take another 2-6 business days for it to be delivered to the customers excluding the date of dispatch. Thus the total time for an order to reach the customer is 3-10 business days within India excluding the day when the order was placed.

Items on which couriers place restrictions may take additional time to deliver or may have to be canceled.


We provide free shipping on all domestic orders.


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